Frequently Asked Questions
Everything you need to know about our curated homeware collections.
What are your shipping options and delivery times?
We offer standard and express shipping across the UK and internationally. Standard UK delivery typically takes 3-5 working days, while international orders may take 7-14 days depending on the destination.
What is your return policy for homeware items?
We hope you love your purchase, but if you are not completely satisfied, you can return unused items in their original packaging within 28 days of receipt for a full refund.
Are your textiles and ceramics handmade?
Many of our collections are artisan-made, featuring hand-block printed textiles and hand-glazed ceramics. This means each piece may have slight variations, adding to its unique character and charm.
How do I care for my Birdie Fortescue linens?
To preserve the vibrancy of our hand-printed designs, we recommend washing linens at 30°C on a gentle cycle with mild detergent and avoiding direct sunlight during drying.
Do you offer interior design consultations?
Yes, we provide bespoke interior design services ranging from color consultations to full room refreshes. Please contact our advisory team to book a physical or virtual appointment.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.